Frequently Asked Questions (FAQ)
Do I have to pay city tax?
Yes. Many cities in Japan charge guests an accommodation tax - the amount of tax differs depending on the city government.
All accommodation taxes are in Japanese Yen, calculated per person per night.
Please find the details below:
What is your cancellation policy?
You can cancel for free up to 72 hours before check-in. Within 72 hours, guests will be charged for the full booking amount.
Check our exclusive offers for other policies.
How do I pay?
For your convenience, we autocharge your credit card 5 hours before check-in time on the day or arrival. That way you don't waste time at the front desk processing payments.
However, if you prefer to pay in person - please contact our hotel. We can accept cash and credit card.
What time is check-in & check-out?
Check-in starts at 3 PM and check-out starts at 10 AM.
Our reception is open 24 hours a day, in case you arrive early and want to drop off your luggage.
You can arrange late check-out or early check-in for a small fee. Late check-out runs until 1 PM, giving you more time to sleep in and relax before leaving. Early check-in starts from 10 AM. Both services will be subject to availability so make sure to notify us during your booking.